Service

A defective instrument often results into a complete work breakdown and causes sometimes considerable costs. The orientation of our service is to help our customers quickly and at a reasonable price.

Normally, an instrument can be repaired, tested and returned within 48 hours.

In many cases it is even possible to help on the telephone.

Service call No.    +49 6172 - 953350 You may keep ready both type and serial number of the instrument (to be found on the rear side).

The following 2 PDF files show you exactly how to proceed in a defect case and which steps have to be followed.

 Health and Safety Form  [44 kb]
 Shipping instructions   [401 kb]